We normally take about 2-5 days to process orders. Please allow 2-5 business for shipping if order is placed within Canada or 5-9 days in the USA depending on the carrier. We also offer international shipping through DHL which requires 5-10 days for shipping.
Once an order is placed, you will receive a confirmation email and then once your order is shipped, you will receive the tracking information.
Duties and taxes will apply based on your location.
LOCAL PICK UP
We offer local pick up from our studio location in Parkdale, Toronto. You can select local pick up from the shipping menu and we’ll send you a confirmation of our studio location. Preferred pick up hours are between 10am-5pm but if that doesn’t work with your schedule just shoot us a message and we will accomodate!
All hand-made crocheted sales are final and cannot be returned or exchanged, however if you’ve purchased an order and change your mind within 24 hours, you can send us a message to cancel your order.If a product comes damaged or you’re not happy with the product, please send us a message within 7 business days at firstname.lastname@example.org and we will get back to you as promptly as we can.